Pro tips that will help you grow your business
Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization rather than individual users. Such organizations include businesses, schools, interest-based user groups, clubs, charities, and governments.
What can we learn from the definition above? Well, since enterprises are typically big organizations, enterprise software must be “big software” by definition. By “big” here, we mean large-scale: software that supports a large number of users and user roles and supports many if not most of the goals of the enterprise.
Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization rather than individual users.
Large organizations will likely have many employees and a human resources department to take care of hirings, promotions, firings, retirements, vacations, PTO, and the like.
Depending on the enterprise’s location, it might be subject to complex labor legislation. Failure to comply with such laws might result in severe financial and legal consequences. Thus, having specialized software to assist HR professionals in their work is imperative for most enterprises.
This item builds upon the main topic of the previous one: organizations have employees. Employees need to get paid the right amount at the right time. Otherwise, the organization might face some of the legal and financial consequences we’ve mentioned in the previous section.
Why did we grant payroll management its own topic instead of incorporating it into HR management? Well, though they’re certainly related, payroll management might involve an additional category of professionals, namely, accountants. Accounting software—or an accounting module of a larger enterprise application—will necessarily contain terminology that HR professionals might not be familiar with.
An enterprise will, hopefully, have many customers, who will invariably have problems and need help to solve them. That’s why most enterprises will have some sort of customer support center in which they reply to customers’ requests, either by phone, email, or live chat. Software that enables a customer support system is crucial in two main ways. The first and obvious one is that it allows customer support workers to do their jobs by helping customers.
But the second and most subtle way in which software helps in the customer support process is by gathering metrics that could improve the process itself. By monitoring indicators such as the average time it takes to solve an issue, total effort spent on each problem, or number of issues logged per day, organizations can have a clear view of how well they’re doing on the customer support front and, hopefully, put that knowledge to good use.
In order to not only survive but thrive, organizations need to be always acquiring new customers while simultaneously maintaining healthy, durable relationships with existing ones. Few tools are as efficient for this end as good old email, since it’s the de facto standard communication of the enterprise world.
However, you can’t just start mass emailing people using a library from some programming language. Besides the risk of being targeted as spam, such homegrown approaches might cause you headaches with legislation aimed at protecting users’ data, Adopting a proper email marketing system is the way to go to if you want to avoid the dangers outlined above and have access to facilities you’ll need to manage your customers’ preferences.
Last but not least, we have what is probably the most “enterprise-y” of all enterprise applications: the multibillion dollar industry we call Enterprise Resource Planning (ERP) software.
More than a type of application, ERP is a process. Its goal is to achieve the integrated management of the main business processes in an organization. Often, companies make use of technology to implement such a process, and that’s where ERP systems come in useful.
By employing ERP software, organizations can have an integrated view of their most important processes. That way, they can track both their resources and the status of business events. In a sense, ERP includes all of the previous items in the list and more. It facilitates the sharing of data across the departments of an organization and even to external stakeholders.
Historically, it was primarily large corporations that adopted ERP solutions. But recently, smaller organizations and even startups began making use of these systems as well.